1. Introduction
This Privacy Policy explains how Mantele Media ("Mantele Media," "we," "our," or "us") collects, uses, discloses, and safeguards information when you visit our website at mantelemedia.com, use our internal campaign management dashboard at dashboard.mantelemedia.com, or interact with us as a client, prospective client, or partner.
By using our websites or services, you consent to the practices described in this policy.
2. Information We Collect
We collect information in the following categories:
- Information you provide directly: name, email address, company name, phone number, and any other information you submit through our contact form or send to us by email.
- Information from authorized advertising platforms: when you authorize our internal dashboard to connect to third-party advertising platforms (such as TikTok Ads Manager or Meta Ads Manager), we receive access tokens and campaign data from those platforms on your behalf.
- Usage information: IP address, browser type, pages visited, time spent on pages, referring URLs, and other standard log information collected automatically when you visit our websites.
- Cookies and similar technologies: we use essential cookies to operate our websites and may use analytics cookies to understand how our sites are used.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain our services and internal dashboard;
- Communicate with you about inquiries, proposals, and ongoing work;
- Manage and optimize advertising campaigns on authorized third-party platforms;
- Generate performance reports for clients regarding their own campaigns;
- Improve our websites, tools, and services;
- Comply with legal obligations and enforce our terms.
4. How We Share Information
We do not sell personal information. We share information only in the following cases:
- Service providers: we use third-party vendors for hosting, analytics, email delivery, and security. These providers process information on our behalf under written agreements.
- Advertising platforms: when operating authorized ad accounts, we transmit data to and receive data from platforms such as TikTok Ads Manager and Meta Ads Manager as necessary to run campaigns.
- Legal compliance: we may disclose information where required by law, regulation, legal process, or governmental request.
- Business transfers: in the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
5. Data From Third-Party Platforms
When you authorize our dashboard to access your TikTok Ads Manager, Meta Ads Manager, or other advertising platform account, we obtain access tokens that allow us to read and manage campaign data on your behalf. We use that access strictly to operate your campaigns and report on their performance.
You may revoke our access at any time through your advertising platform's authorization settings or by emailing hello@mantelemedia.com. Upon revocation or termination of our engagement, we will delete stored access tokens and associated campaign data within a reasonable period, except where retention is required for legal or accounting purposes.
6. Data Retention
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Campaign data and access tokens are deleted within 30 days of an engagement ending, unless a longer retention period is required by law.
7. Data Security
We use administrative, technical, and physical safeguards designed to protect personal information. These include encrypted storage of access tokens, access controls on our internal systems, and regular review of our security practices. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights with respect to your personal information, including the right to access, correct, delete, or restrict processing of your data, and the right to object to processing or request data portability. To exercise any of these rights, email us at hello@mantelemedia.com.
If you are located in the European Economic Area or United Kingdom, you have additional rights under the GDPR. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).
9. International Transfers
We are based in the United States. If you are visiting our website or engaging with us from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfer.
10. Children's Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy here and update the "Last updated" date above. Your continued use of our services after a change constitutes acceptance of the revised policy.
12. Contact
If you have questions about this Privacy Policy or our data practices, email us at hello@mantelemedia.com or write to us at Mantele Media, Florida, United States.